Who We Are
Egypt Discovery is a trading name of Discovery Tours Egypt, an Egyptian travel company with offices in Cairo, Luxor, Aswan, Hurghada, Marsa Alam and Sharm El Sheikh, registered at 12 El Obour St., Saleh Salam, Cairo, Egypt. References to "we", "us" or "our" mean Egypt Discovery. We act as the data controller for the personal data we collect under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Data protection queries: [email protected].
What Data We Collect
- Contact information — name, email address and phone number
- Booking details — travel dates, group size, room preferences and dietary requirements
- Payment information — processed by our secure payment provider; we do not store card numbers
- Passport details — where required for visa applications or booking confirmations
- Device and usage data — IP address, browser type and pages visited, via analytics cookies
How We Use Your Data
- To process and manage your booking and issue confirmation documents
- To process payments through our secure payment processor
- To send pre-departure and in-destination information relevant to your trip
- To respond to enquiries and provide customer support
- To comply with legal obligations, such as providing passenger data to airlines or border authorities
- To send marketing communications where you have opted in (you may opt out at any time)
Legal Basis for Processing
We process personal data under: contract performance (to deliver your booking), legal obligation (financial record-keeping), and legitimate interests (service improvement and fraud prevention). Where we send optional marketing, we rely on your consent, which you can withdraw at any time.
Who We Share Your Data With
- Accommodation, cruise, guide and transport partners — your name and booking details where required to deliver your itinerary
- Payment processors — to authorise and settle transactions securely
- Egyptian authorities — where required by law (border control, security)
We do not sell or rent your personal data to third parties for marketing purposes.
Your Rights Under UK GDPR
- Right of access — request a copy of the data we hold about you
- Right to rectification — ask us to correct inaccurate information
- Right to erasure — request deletion where there is no legal reason to retain it
- Right to restriction — limit how we use your data while a dispute is resolved
- Right to data portability — receive your data in a machine-readable format
- Right to object — object to processing based on legitimate interests
To exercise any of these rights, email [email protected]. We will respond within one calendar month.
Cookies
We use cookies to keep our website working, remember your preferences and measure how pages are used. For details, see our Cookie Policy at /cookie-policy/.
Data Retention
Booking records are retained for seven years to meet accounting and legal obligations. Marketing preferences are retained until you opt out. Analytics data is anonymised within 26 months.
Security
All data is transmitted over encrypted HTTPS connections. Access to personal data is restricted to staff who need it to deliver your booking.
Complaints
If you are unhappy with how we handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk. We would ask that you contact us first at [email protected] so we can try to resolve it.
Changes to This Policy
We may update this policy from time to time. Any significant changes will be posted on this page with an updated date at the top.